Refund policy

Try without pressure. You have 14 days from delivery to request an exchange or a return.

How to start: email us at support@maisonkuroda.com with your order number and the reason. We review every request individually and will reply with instructions. Items sent back without prior approval will not be accepted.

Conditions: items must be unworn, in the same condition you received them, in their original packaging with all accessories, and with proof of purchase.

Return shipping: the customer is responsible for return shipping costs, and they are not refunded. We recommend a tracked service; we can't be responsible for parcels lost on the way back to us.

Exchanges: the fastest way to get a different size is to return your pair and place a new order.

Damaged or wrong item: inspect your order on delivery and contact us right away if it is damaged, defective or not what you ordered. We'll make it right.

Refunds: once your return arrives and passes inspection, we'll email you the result. Approved refunds go back to your original payment method within 10 business days (your bank may take a few more days to post it).

Final-sale items, socks and gift cards cannot be returned.