FREQUENTLY ASKED QUESTIONS
FAQs
Do you really deliver worldwide?
Yes. We ship worldwide with free delivery, and every order comes with a tracking number.
How do your shoes fit?
Most of our shoes are true to size. Our mules run small, so we recommend one size up. Check the size guide on each product and measure your foot in centimetres for the best fit.
Where is my order and when will I get it?
Orders are processed within 1-3 business days, then delivered in 7-14 business days. You will receive a tracking link by email as soon as your order ships.
Can I return it if it doesn't fit?
Yes. You have 14 days from delivery to request an exchange or return. Email us at support@maisonkuroda.com with your order number and we will guide you. Return shipping is paid by the customer.
What are your shoes made of?
Our shoes are made from carefully selected materials, chosen for comfort and durability. Details are listed on each product page.